Phase II audit objective is to evaluate the implementation, including the effectiveness of the customer management system.

Phase II audit should be carried out at the customer’s location. Phase II audit includes:

• Information and evidence of conformity to all requirements of applicable management system standards or other normative documents;
• Monitoring, measuring, reporting, and reviewing performance compared to the main performance goals and targets (according to expectations in management system standards or other applicable normative documents);
• Customer management and performance systems related to legal compliance;
• Operational control of customer processes;
• Internal audit and management review;
• Management responsibility for customer policies;
• The relationship between normative requirements, policies, objectives and performance targets (according to expectations in management system standards or other applicable normative documents), any applicable legal requirements, responsibilities, personnel competencies, operations, procedures, performance data and internal audit findings and conclusions.